{"id":28877,"date":"2018-09-04T15:55:34","date_gmt":"2018-09-04T13:55:34","guid":{"rendered":"https:\/\/www.tac.eu.com\/?page_id=28877"},"modified":"2025-11-05T07:46:20","modified_gmt":"2025-11-05T06:46:20","slug":"support","status":"publish","type":"page","link":"https:\/\/tac.eu.com\/en\/company\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1539584910891{background-color: #ffffff !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\">Here for you<\/h1>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p class=\"title-h3\" style=\"text-align: center;\">We guarantee you support of the highest quality. Because we want you to be well supported at all times. Our highly trained team is available at any time &#8211; by phone, e-mail and fax. You choose the appropriate Customer Care level, exactly as you need it.<\/p>\n<p>[\/vc_column_text][vc_empty_space][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;]<div class=\"centered-box\"><div class=\"gem-icon gem-icon-pack-fontawesome gem-icon-size-medium  gem-icon-shape-circle\"  style=\"border-color: #3b3b3a;margin-bottom: 10px;opacity: 1;\"><div class=\"gem-icon-inner\" style=\"background-color: #3b3b3a;\"><a href=\"https:\/\/tac.eu.com\/en\/tac-newsletter\/\" target=\"_self\"><span class=\"gem-icon-half-1\" style=\"color: #ffffff;\"><span class=\"back-angle\">&#xf129;<\/span><\/span><span class=\"gem-icon-half-2\" style=\"color: #ffffff;\"><span class=\"back-angle\">&#xf129;<\/span><\/span><\/a><\/div><\/div><\/div>[vc_column_text]<\/p>\n<h3 class=\"title-h5\" style=\"text-align: center;\">Information<\/h3>\n<p class=\"title-h6\" style=\"text-align: center;\">Facebook<br \/>\nNewsletter<br \/>\nWebsite<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;]<div class=\"centered-box\"><div class=\"gem-icon gem-icon-pack-fontawesome gem-icon-size-medium  gem-icon-shape-circle\"  style=\"border-color: #3b3b3a;margin-bottom: 10px;opacity: 1;\"><div class=\"gem-icon-inner\" style=\"background-color: #3b3b3a;\"><a href=\"https:\/\/tac.eu.com\/en\/company\/tac-university\/\" target=\"_self\"><span class=\"gem-icon-half-1\" style=\"color: #ffffff;\"><span class=\"back-angle\">&#xf19d;<\/span><\/span><span class=\"gem-icon-half-2\" style=\"color: #ffffff;\"><span class=\"back-angle\">&#xf19d;<\/span><\/span><\/a><\/div><\/div><\/div>[vc_column_text]<\/p>\n<h3 class=\"title-h5\" style=\"text-align: center;\">Education<\/h3>\n<p class=\"title-h6\" style=\"text-align: center;\">User Trainings<br \/>\nWebinars<br \/>\nWorkshops<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;]<div class=\"centered-box\"><div class=\"gem-icon gem-icon-pack-material gem-icon-size-medium  gem-icon-shape-circle\"  style=\"border-color: #3b3b3a;margin-bottom: 10px;opacity: 1;\"><div class=\"gem-icon-inner\" style=\"background-color: #3b3b3a;\"><span class=\"gem-icon-half-1\" style=\"color: #ffffff;\"><span class=\"back-angle\">&#xf374;<\/span><\/span><span class=\"gem-icon-half-2\" style=\"color: #ffffff;\"><span class=\"back-angle\">&#xf374;<\/span><\/span><\/div><\/div><\/div>[vc_column_text]<\/p>\n<h3 class=\"title-h5\" style=\"text-align: center;\">Support<\/h3>\n<p class=\"title-h6\" style=\"text-align: center;\">Multi-Level Support<br \/>\nOnline Help<br \/>\nRelease Notes<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;]<div class=\"centered-box\"><div class=\"gem-icon gem-icon-pack-material gem-icon-size-medium  gem-icon-shape-circle\"  style=\"border-color: #3b3b3a;margin-bottom: 10px;opacity: 1;\"><div class=\"gem-icon-inner\" style=\"background-color: #3b3b3a;\"><a href=\"https:\/\/tac.eu.com\/en\/ideas-laboratory\/\" target=\"_self\"><span class=\"gem-icon-half-1\" style=\"color: #ffffff;\"><span class=\"back-angle\">&#xf17d;<\/span><\/span><span class=\"gem-icon-half-2\" style=\"color: #ffffff;\"><span class=\"back-angle\">&#xf17d;<\/span><\/span><\/a><\/div><\/div><\/div>[vc_column_text]<\/p>\n<h3 class=\"title-h5\" style=\"text-align: center;\">Improvement<\/h3>\n<p class=\"title-h6\" style=\"text-align: center;\">Ideas Laboratory<br \/>\nRequests<br \/>\nRelease Management<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space][vc_column_text]<\/p>\n<p class=\"title-h4\" style=\"text-align: center;\"><strong>Basic Support:<\/strong>\u00a0+43 50 60 80 900<br \/>\n<strong>Premium Support:<\/strong>\u00a0+43 50 60 80 999<br \/>\n<strong>F:<\/strong>\u00a0+43 50 60 80-150<\/p>\n<p style=\"text-align: center;\"><a href=\"mailto:support@tac.eu.com\">support@tac.eu.com<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Your advantages of our TAC Support<\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][vc_row_inner css=&#8221;.vc_custom_1533811181869{margin-bottom: 0px !important;background-color: #f4f4f4 !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1533811047827{background-color: #f4f4f4 !important;}&#8221;][vc_empty_space height=&#8221;25px&#8221;][vc_column_text css=&#8221;.vc_custom_1671198862395{margin-bottom: 0px !important;}&#8221;]<\/p>\n<p class=\"title-h5\" style=\"text-align: center;\"><strong>At any time<\/strong><\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;22px&#8221;][vc_column_text]<\/p>\n<p class=\"title-h6\" style=\"text-align: center;\">Our highly qualified support staff is always available to answer your questions by phone, email or Skype. If required, around the clock, 365 days a year.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1553518563210{padding-top: 160px !important;padding-bottom: 160px !important;background-image: url(https:\/\/tac.eu.com\/wp-content\/uploads\/2019\/03\/TAC-Support_studio-republic-644339-unsplash.jpg?id=30226) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1533811056836{background-color: #f4f4f4 !important;}&#8221;][vc_empty_space height=&#8221;25px&#8221;][vc_column_text css=&#8221;.vc_custom_1671199125440{margin-bottom: 0px !important;}&#8221;]<\/p>\n<p class=\"title-h5\" style=\"text-align: center;\"><strong>We get along<\/strong><\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;22px&#8221;][vc_column_text]<\/p>\n<p class=\"title-h6\" style=\"text-align: center;\">The TAC support team provides you with rapid assistance in the customer service languages German and English. If other languages are required, we can also support you at any time thanks to our international partner network.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1533811331766{margin-bottom: 0px !important;background-color: #f4f4f4 !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1553518575146{margin-top: 0px !important;padding-top: 160px !important;padding-bottom: 160px !important;background-image: url(https:\/\/tac.eu.com\/wp-content\/uploads\/2019\/03\/TAC-Support_john-schnobrich-520023-unsplash-1_alyers.jpg?id=30228) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1533811266925{margin-top: 0px !important;background-color: #f4f4f4 !important;}&#8221;][vc_empty_space height=&#8221;25px&#8221;][vc_column_text css=&#8221;.vc_custom_1671199137432{margin-bottom: 0px !important;}&#8221;]<\/p>\n<p class=\"title-h5\" style=\"text-align: center;\"><strong>TeamViewer<\/strong><\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;22px&#8221;][vc_column_text]<\/p>\n<p class=\"title-h6\" style=\"text-align: center;\">Download TeamViewer:<\/p>\n<p class=\"title-h6\" style=\"text-align: center;\"><a href=\"https:\/\/get.teamviewer.com\/tv_qs_tac\" target=\"_blank\" rel=\"noopener\"><img class=\"aligncenter wp-image-29484\" src=\"https:\/\/tac.eu.com\/wp-content\/uploads\/2018\/10\/teamviewer-icon-logo-big-300x231.png\" alt=\"\" width=\"80\" height=\"62\" srcset=\"https:\/\/tac.eu.com\/wp-content\/uploads\/2018\/10\/teamviewer-icon-logo-big-300x231.png 300w, https:\/\/tac.eu.com\/wp-content\/uploads\/2018\/10\/teamviewer-icon-logo-big-768x591.png 768w, https:\/\/tac.eu.com\/wp-content\/uploads\/2018\/10\/teamviewer-icon-logo-big-1024x788.png 1024w, https:\/\/tac.eu.com\/wp-content\/uploads\/2018\/10\/teamviewer-icon-logo-big.png 1718w\" sizes=\"(max-width: 80px) 100vw, 80px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/get.teamviewer.com\/tv_qs_tac\" target=\"_blank\" rel=\"noopener\">www.teamviewer.com<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1535613876910{margin-top: 0px !important;padding-top: 160px !important;padding-bottom: 160px !important;background-image: url(https:\/\/tac.eu.com\/wp-content\/uploads\/2018\/08\/TAC-Support_dylan-gillis-533818-unsplash.jpg?id=28772) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1533811339542{margin-bottom: 0px !important;background-color: #f4f4f4 !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1533811085987{margin-top: 0px !important;margin-bottom: 0px !important;background-color: #f4f4f4 !important;}&#8221;][vc_empty_space height=&#8221;25px&#8221;][vc_column_text css=&#8221;.vc_custom_1671199148347{margin-bottom: 0px !important;}&#8221;]<\/p>\n<p class=\"title-h5\" style=\"text-align: center;\"><strong>Expertise to read<\/strong><\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;22px&#8221;][vc_column_text]<\/p>\n<p class=\"title-h6\" style=\"text-align: center;\">Release Notes and our extensive online help also provide all important information on new functions as well as helpful screenshots of software usage.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1553518588383{padding-top: 160px !important;padding-bottom: 160px !important;background-image: url(https:\/\/tac.eu.com\/wp-content\/uploads\/2019\/03\/TAC-Support_john-schnobrich-520019-unsplash.jpg?id=30230) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1533811092582{margin-top: 0px !important;margin-bottom: 0px !important;background-color: #f4f4f4 !important;}&#8221;][vc_empty_space height=&#8221;25px&#8221;][vc_column_text css=&#8221;.vc_custom_1671199160208{margin-bottom: 0px !important;}&#8221;]<\/p>\n<p class=\"title-h5\" style=\"text-align: center;\"><strong>You live and learn<\/strong><\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;22px&#8221;][vc_column_text]<\/p>\n<p class=\"title-h6\" style=\"text-align: center;\">Trainings, webinars and workshops provide you with technical know-how and practical skills at regular intervals.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;top&#8221;][vc_column]<div class=\"centered-box\"><div class=\"gem-icon gem-icon-pack-material gem-icon-size-large  gem-icon-shape-circle\"  style=\"border-color: #3b3b3a;margin-bottom: 100px;opacity: 1;\"><div class=\"gem-icon-inner\" style=\"background-color: #3b3b3a;\"><span class=\"gem-icon-half-1\" style=\"color: #ffffff;\"><span class=\"back-angle\">&#xf266;<\/span><\/span><span class=\"gem-icon-half-2\" style=\"color: #ffffff;\"><span class=\"back-angle\">&#xf266;<\/span><\/span><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1535713511277{margin-top: -200px !important;margin-bottom: 0px !important;background-color: #f4f4f4 !important;}&#8221;][vc_column][vc_empty_space height=&#8221;70px&#8221;][vc_column_text css=&#8221;.vc_custom_1670342283788{margin-bottom: 30px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Customer Care Service<\/h2>\n<p>[\/vc_column_text][vc_row_inner gap=&#8221;15&#8243;][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1535709426061{background-color: #ffffff !important;}&#8221;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Basic Support<\/h3>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p class=\"title-h6\" style=\"text-align: center;\">Customer Support<br \/>\nMonday &#8211; Friday<br \/>\n09:00 &#8211; 17:00<\/p>\n<hr \/>\n<p class=\"title-h6\" style=\"text-align: center;\">TAC Software Upgrades<br \/>\nMonday &#8211; Thursday<br \/>\n09:00 &#8211; 17:00<\/p>\n<hr \/>\n<p class=\"title-h6\" style=\"text-align: center;\">Online Help<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1535709662241{background-color: #ffffff !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1536656402486{margin-top: -50px !important;background-color: #dd3333 !important;border-radius: 30px !important;}&#8221;]<\/p>\n<h5 style=\"text-align: center;\"><span style=\"color: #ffffff; line-height: 30px;\">MOST POPULAR<\/span><\/h5>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Premium Support<\/h3>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p class=\"title-h6\" style=\"text-align: center;\">Customer Support<br \/>\nMonday &#8211; Sunday<br \/>\n00:00 &#8211; 24:00<\/p>\n<hr \/>\n<p class=\"title-h6\" style=\"text-align: center;\">TAC Software Upgrades<br \/>\nMonday &#8211; Thursday<br \/>\n06:00 &#8211; 22:00<\/p>\n<hr \/>\n<p class=\"title-h6\" style=\"text-align: center;\">Online Help<\/p>\n<hr \/>\n<p class=\"title-h6\" style=\"text-align: center;\">Shortened reaction time<\/p>\n<hr \/>\n<p class=\"title-h6\" style=\"text-align: center;\">Server relocation<br \/>\n1x per calendar year<\/p>\n<hr \/>\n<p class=\"title-h6\" style=\"text-align: center;\">Webinars on TAC Software<br \/>\n1x per quarter<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1535709670956{background-color: #ffffff !important;}&#8221;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Superior Support<\/h3>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p class=\"title-h6\" style=\"text-align: center;\">Customer Support<br \/>\nMonday &#8211; Sunday<br \/>\n00:00 &#8211; 24:00<\/p>\n<hr \/>\n<p class=\"title-h6\" style=\"text-align: center;\">TAC Software Upgrades<br \/>\nMonday &#8211; Thursday<br \/>\n00:00 &#8211; 24:00<\/p>\n<hr \/>\n<p class=\"title-h6\" style=\"text-align: center;\">Online Help<\/p>\n<hr \/>\n<p class=\"title-h6\" style=\"text-align: center;\">Shortened reaction time<\/p>\n<hr \/>\n<p class=\"title-h6\" style=\"text-align: center;\">Server relocation<br \/>\n1x per calendar year<\/p>\n<hr \/>\n<p class=\"title-h6\" style=\"text-align: center;\">Webinars on TAC Software<br \/>\n1x per quarter<\/p>\n<hr \/>\n<p class=\"title-h6\" style=\"text-align: center;\">Free choice of remote administration<br \/>\nStandard &#8211; Teamviewer<\/p>\n<hr \/>\n<p class=\"title-h6\" style=\"text-align: center;\">1 day on-site visit<br \/>\n1x per calendar year<\/p>\n<hr \/>\n<p class=\"title-h6\" style=\"text-align: center;\">Adaption of guest reports<br \/>\n1x per calendar year<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space][vc_column_text]<\/p>\n<p class=\"title-h3\" style=\"text-align: center;\">Do you have any questions? Please contact us, we will gladly take care of your request.<\/p>\n<p>[\/vc_column_text]<style type=\"text\/css\">.thegem-button-69eb948c8f61e4856 .gem-button svg {fill: #3dcaed;}<\/style><div class=\"gem-button-container gem-button-position-center thegem-button-69eb948c8f61e4856    \"  ><a class=\"gem-button gem-button-size-medium gem-button-style-outline gem-button-text-weight-normal gem-button-border-3\" data-ll-effect=\"drop-right-without-wrap\" style=\"border-radius: 100px;border-color: #3dcaed;color: #3dcaed;\" onmouseleave=\"this.style.borderColor='#3dcaed';this.style.backgroundColor='transparent';this.style.color='#3dcaed';\" onmouseenter=\"this.style.borderColor='#3dcaed';this.style.backgroundColor='#3dcaed';\" href=\"http:\/\/www.tac.eu.com\/en\/contact\/\" target=\"_self\">Contact us<\/a><\/div> [vc_empty_space height=&#8221;40px&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1539584910891{background-color: #ffffff !important;}&#8221;][vc_column][vc_column_text] Here for you [\/vc_column_text][vc_column_text] We guarantee you support of the highest quality. Because we want&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":28745,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-28877","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support at TAC | The Assistant Company: We are happy to support you<\/title>\n<meta name=\"description\" content=\"Support for TAC Software: we guarantee you the highest quality support - by phone, e-mail and fax. 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