Reservation Assistant

Spa Management Software for Day Spas, Resorts, Golf Clubs, and Wellness Centers: Reduce your team’s workload and streamline your daily operations



How can you future-proof your spa business?

TAC | The Assistant Company has been developing specialized wellness management software for spas, fitness centers, and swimming facilities for 25 years. Our solutions help you manage all operational processes in a structured manner—from reservations and billing to digital guest communication.

Thanks to its modular architecture, our wellness management software adapts perfectly to the size of your business and your specific needs. You can choose only the features you actually need in your day-to-day operations:



Reservation Management



Membership Management



POS & Billing



Access Control



Gift Certificate Management



Digital Self-Service Solutions

By digitizing the entire customer journey, you can optimize and automate internal processes, reduce sources of manual error, and significantly lighten your team’s workload. Integrated AI assistance, automated communication, and modern self-service options ensure that your spa operates efficiently while delivering a high-quality guest experience.

With our many years of industry experience and international expertise, TAC is a reliable partner for companies looking to streamline their processes and position themselves for the future.



Why are many spa businesses facing pressure?

Spa businesses are under intense pressure. A shortage of skilled workers, long operating hours, and increasing technical demands make day-to-day operations difficult. In addition, many processes are still handled manually. This costs time and revenue.
A key problem is the lack of transparency in planning. Without accurate capacity analysis, peak hours go unused. Resources are allocated incorrectly. Revenue opportunities are missed.

TAC supports you in three key areas:

Security

TAC|Cloud is stable, secure, and scalable.

Digitalization

Self-service kiosks and the AI assistant reduce the need for manual tasks.

Data-driven Management

With a detailed capacity utilization analysis, you can identify capacity utilization, trends, and opportunities for optimization early on.

This will help you make informed decisions and secure the future of your spa business.

Schedule an online demo

Interface PMS

More than 200 interfaces (e.g., Property Management
System) guarantee a smooth integration into the existing
IT infrastructure. Automatic billing of services to hotel rooms.

Membership Management

Create memberships with a wide range of promotions
and access times.

Point of Sale / Retail

Sales of products and gift certificates, advanced employee
commissions, gratuity, service charge and discounts.
Transactions can be sent to different departments via
interfaces.

Touch POS

Touch-optimized and intuitive navigation ensure a quick
checkout process.

Rental Management

Monitor which equipment is currently being rented. The
return of rented goods can be managed via deposit or
exit control.

CRM

Learn more about your guests. Extensive reports allow a
more targeted customer approach and direct marketing.

Reports / Dashboard

Reports on departments, sales and employees can easily be
created within the software. Individual facts and figures
may be defined and delivered automatically via e-mail.

Activity Reservation

The software handles various resources, such as tennis
lessons, hair dressing appointments, bicycle rentals or even
horse riding lessons. All activities will be managed on one
platform.

Spa Reservation

Manage all reservations, including staffing and rooms.
View upcoming treatments, drag-and-drop items, cancel
bookings and update guest information.

Group functionality

Guests, who travel together, can be grouped in the software
and billed collectively.

Gift Certificates

Ability to sell service, value or hotel gift certificates. The
module will assist you every step of the way - from issuing
a gift certificate to creating different layouts and redeeming
them.

Value Cards

Value cards, such as discount or gift cards, enable cashless
payment for services and products and can be charged at
any time.

Stock Control

Easily track your retail products, receipt of goods as well
as physical inventory.

Staff Scheduling

The software helps you assign shift schedules and
automatically suggests employees according to their
availability when booking services.

Packages

With only a few clicks you can easily create attractive
packages or book couples reservations.

Course Reservation

Manage all your courses and directly book participants in
these classes. Also, multi-day courses can be easily
managed. Guests can register for courses online or
via Kiosk.

TAC|Sense

Spa Management at your fingertips. Smartphone, tablet,
laptop or desktop: without any additional applications,
employees always have up to date reservation plans at
hand on all mobile devices.

Table Reservation

Graphic restaurant overview and fast check-in of walk-in
guests and hotel guests. Management of table
assignments, utilization overview and online table
reservation for your guests.

Webshop

The TAC Webshop integrates product and gift certificate
sales, appointment bookings, course reservation and
much more in Responsive Design.

Kiosk

Your hotel guests can retrieve personal data in a clear
dashboard, such as recent bookings, and directly make
new reservations via Kiosk.

Digital Signage

These screens will put your offer in the forefront using
strategically placed screens in your foyer, wellness area
or bistro, without being too pushy, of course.

Employee Cafeteria

Employees automatically pay by chip in the cafeteria
and reload the chip themselves online.
Companies benefit from reduced administrative effort.

View all modules and features here.

View now



How exactly will your team and your guests benefit?

Our software reduces workload, increases transparency, and enhances the guest experience. Each of these benefits directly contributes to greater efficiency and quality.



Relieved
Staff

Staff shortages increase the pressure of day-to-day spa operations. Manual processes take time. Our software automates workflows and reduces administrative burdens. This frees up your team’s time, allowing them to focus on what matters most: your guests.



Digital Guest Communication

Digital guest communication improves service and accessibility. Guests can book, access information, and communicate independently through digital channels. Self-service solutions reduce wait times and take the pressure off the front desk. This creates a seamless and modern guest experience.



Streamlined booking processes

Clear booking processes prevent errors and save time. Reservations can be made in person, by phone using the AI Spa Assistant, or online through the web shop. The workflows are straightforward and guide users step by step through the process. This enhances efficiency and user-friendlines



Many years of industry experience

For 25 years now, we at TAC have been familiar with the demands of the spa and wellness industry. We know where typical problems arise. Our solutions are developed with practicality in mind and tailored to real-world operations.



What features should a modern spa system have?

Reservation Assistant is a flexible management software solution for spas. The solution can be customized to fit the size of your business and your specific needs. It supports core operations and ensures transparent processes.

Over 200 interfaces enable seamless integration into your existing IT infrastructure. These include connections to property management systems, accounting systems, and payment providers. Existing systems remain in place and are efficiently interconnected.

The software offers modular features for day-to-day operations.

Reservation Management

Shift and Resource Planning

Giift Certificate and Membership Management

Digital Signage for Internal and External Communication

All modules are fully integrated. This minimizes media discontinuities and eliminates manual duplication of effort. As a result, processes become clear, efficient, and traceable.



How did World Spa become more digital and efficient? A case study.

Challenge

At World Spa New York, a liability waiver is required for admission. Every guest must complete this form in full. The form is valid only for a specified period. Without a valid form, access to the spa is not permitted.

Manually managing these documents is time-consuming. Errors lead to delays in processing.

Solution

With TAC’s digital questionnaires, guests can enter all required information directly in the webshop. The form is filled out and saved digitally. A configurable expiration date ensures that the document is only accepted during the valid period. The system automatically verifies its validity.

Advantage

Data transfer is fully automated. All information is transmitted directly to the TAC software via an interface.
Important details are immediately saved in the guest profile. There are no gaps in the data. Check-in becomes faster and more secure. This ensures that spa visits are organized efficiently and that the assist digital spa concept is consistently implemented.

Lenny Vays

World Spa

Managing Director

“At World Spa, we always aim to offer our guests a smooth and enjoyable experience. The introduction of TAC software has been an important step in supporting this goal. The system has made our daily operations more efficient, especially in booking and managing treatments and access.
We value the intuitive use, flexibility, and reliability of the software. The collaboration with the TAC team has been professional and constructive, and the solution was well adapted to our needs.
We are very satisfied with the partnership and can recommend TAC as a reliable partner in the wellness and hospitality industry.”



Schedule an online demo

FAQs

What is Reservation Assistant?

Reservation Assistant is a modular spa software solution for wellness and leisure facilities.

The software helps businesses with:

Reservation

Administration

Billing

It is well-suited for spas, thermal baths, swimming pools, fitness centers, and golf courses.
The system allows you to centrally manage treatments, classes, packages, and golf courses. When used in combination with the TAC POS system, billing is simple and transparent.

The GRM module stores guest data in a structured format and enables targeted communication. The TAC Webshop offers online booking, gift certificate sales, and appointment scheduling with a responsive design. TAC|Pay provides integrated, secure payment processing across all systems.

Is TAC software right for my business?

TAC Software has a modular design and is suitable for businesses of all sizes, from small day spas to large multi-property operations. It has been developed for the wellness, spa, and fitness industries for nearly 25 years and is tailored to the practical needs of these businesses.

You choose only the modules you actually need. This results in a solution that adapts to the size of your business and your internal processes. As your business grows or your processes change, the software can be expanded accordingly.

How does the software integrate with my existing system infrastructure?

Integration is achieved through more than 200 interfaces. The software uses real-time interfaces. Existing systems are retained and interconnected.

Interfaces include, among others:

Guest (CRM, PMS)
Organisation (Access Control, ERP, Backoffice)
Finance (Accounting, Credit Card, POS, Fiscal)
Marketing & Sales (Digital Signage, Loyalty, IPTV)
Mobile & Web (Mobile Apps, Web Payment, Webshop)
Health (Health Insurance)

This results in a consistent and stable system architecture.

How will employees benefit from the transition?

The spa software reduces manual tasks and clearly organizes workflows.

Employees benefit from:

less administrative work
automated processes
fewer sources of error
more time for guests

The user interface is intuitive and designed with practicality in mind.
In addition, structured support is available. The trained support team is available around the clock via phone, email, or the customer portal. Inquiries are centrally documented and handled in a traceable manner.

Comprehensive online help supplements our support services. A video portal featuring more than 200 tutorials provides assistance with the day-to-day use of the software. Regular training sessions, webinars, and online courses offered through TAC|University ensure knowledge transfer and support the long-term use of the software in your organization. This ensures that the solution is not only implemented but also used efficiently over the long term.

What does a fully digitized customer journey look like?

A fully digitized customer journey begins with an online booking in the TAC Webshop. Guests purchase their tickets or book treatments directly online. Upon arrival, RFID tags are automatically issued at the TAC|Wrist dispensing system. Access is granted via a turnstile. Services are recorded in the system.

Massages and treatments can be booked, rescheduled, or canceled online at any time. Appointment scheduling is not tied to the reception desk’s hours of operation. The AI Spa Assistant handles requests even when the spa reception desk is unstaffed. Appointments are processed automatically.

When leaving the building, guests settle any outstanding bills on their own at the self-service payment kiosk. This eliminates wait times at the front desk, creating a seamless digital process from ticket purchase to check-out.

What are the costs?

The cost depends on the model you choose and the scope of services you want.

There are two models to choose from. With the license model, the software is installed on your own IT infrastructure. With the cloud model, you access the software via the internet. Access to the cloud model is provided through TAC|One Access. Login is protected by multi-factor authentication.

Reservation Assistant

Spa Management Software for Day Spas, Resorts, Golf Clubs, and Wellness Centers: Reduce your team’s workload and streamline your daily operations

How can you future-proof your spa business?

TAC | The Assistant Company has been developing specialized wellness management software for spas, fitness centers, and swimming facilities for 25 years. Our solutions help you manage all operational processes in a structured manner—from reservations and billing to digital guest communication.

Thanks to its modular architecture, our wellness management software adapts perfectly to the size of your business and your specific needs. You can choose only the features you actually need in your day-to-day operations:

Reservation Management

Membership Management

POS & Billing

Access Control

Gift Certificate Management

Digital Self-Service Solutions

With our many years of industry experience and international expertise, TAC is a reliable partner for companies looking to streamline their processes and position themselves for the future.

Why are many spa businesses facing pressure?

TAC supports you in three key areas:

Security

TAC|Cloud is stable, secure, and scalable.

Digitalization

Self-service kiosks and the AI assistant reduce the need for manual tasks.

Data-driven Management

With a detailed capacity utilization analysis, you can identify capacity utilization, trends, and opportunities for optimization early on.

This will help you make informed decisions and secure the future of your spa business.

How exactly will your team and your guests benefit?

Our software reduces workload, increases transparency, and enhances the guest experience. Each of these benefits directly contributes to greater efficiency and quality.

Relieved Staff

Staff shortages increase the pressure of day-to-day spa operations. Manual processes take time. Our software automates workflows and reduces administrative burdens. This frees up your team’s time, allowing them to focus on what matters most: your guests.

Digital Guest Communication

Digital guest communication improves service and accessibility. Guests can book, access information, and communicate independently through digital channels. Self-service solutions reduce wait times and take the pressure off the front desk. This creates a seamless and modern guest experience.

Streamlined booking processes

Clear booking processes prevent errors and save time. Reservations can be made in person, by phone using the AI Spa Assistant, or online through the web shop. The workflows are straightforward and guide users step by step through the process. This enhances efficiency and user-friendlines

Many years of industry experience

For 25 years now, we at TAC have been familiar with the demands of the spa and wellness industry. We know where typical problems arise. Our solutions are developed with practicality in mind and tailored to real-world operations.

What features should a modern spa system have?

Reservation Assistant is a flexible management software solution for spas. The solution can be customized to fit the size of your business and your specific needs. It supports core operations and ensures transparent processes.

Over 200 interfaces enable seamless integration into your existing IT infrastructure. These include connections to property management systems, accounting systems, and payment providers. Existing systems remain in place and are efficiently interconnected.

The software offers modular features for day-to-day operations.

Reservation Management

Shift and Resource Planning

Giift Certificate and Membership Management

Digital Signage for Internal and External Communication

All modules are fully integrated. This minimizes media discontinuities and eliminates manual duplication of effort. As a result, processes become clear, efficient, and traceable.

How did World Spa become more digital and efficient? A case study.

Challenge

At World Spa New York, a liability waiver is required for admission. Every guest must complete this form in full. The form is valid only for a specified period. Without a valid form, access to the spa is not permitted.

Manually managing these documents is time-consuming. Errors lead to delays in processing.

Solution

With TAC’s digital questionnaires, guests can enter all required information directly in the webshop. The form is filled out and saved digitally. A configurable expiration date ensures that the document is only accepted during the valid period. The system automatically verifies its validity.

Advantage

FAQs

What is Reservation Assistant?

Reservation Assistant is a modular spa software solution for wellness and leisure facilities.

The software helps businesses with:

Reservation

Administration

Billing

It is well-suited for spas, thermal baths, swimming pools, fitness centers, and golf courses. The system allows you to centrally manage treatments, classes, packages, and golf courses. When used in combination with the TAC POS system, billing is simple and transparent.

The GRM module stores guest data in a structured format and enables targeted communication. The TAC Webshop offers online booking, gift certificate sales, and appointment scheduling with a responsive design. TAC|Pay provides integrated, secure payment processing across all systems.

Is TAC software right for my business?

TAC Software has a modular design and is suitable for businesses of all sizes, from small day spas to large multi-property operations. It has been developed for the wellness, spa, and fitness industries for nearly 25 years and is tailored to the practical needs of these businesses.

You choose only the modules you actually need. This results in a solution that adapts to the size of your business and your internal processes. As your business grows or your processes change, the software can be expanded accordingly.

How does the software integrate with my existing system infrastructure?

Integration is achieved through more than 200 interfaces. The software uses real-time interfaces. Existing systems are retained and interconnected.

Interfaces include, among others:

Guest (CRM, PMS) Organisation (Access Control, ERP, Backoffice) Finance (Accounting, Credit Card, POS, Fiscal) Marketing & Sales (Digital Signage, Loyalty, IPTV) Mobile & Web (Mobile Apps, Web Payment, Webshop) Health (Health Insurance)

This results in a consistent and stable system architecture.

How will employees benefit from the transition?

The spa software reduces manual tasks and clearly organizes workflows.

Employees benefit from:

less administrative work automated processes fewer sources of error more time for guests

The user interface is intuitive and designed with practicality in mind. In addition, structured support is available. The trained support team is available around the clock via phone, email, or the customer portal. Inquiries are centrally documented and handled in a traceable manner.

What does a fully digitized customer journey look like?

Massages and treatments can be booked, rescheduled, or canceled online at any time. Appointment scheduling is not tied to the reception desk’s hours of operation. The AI Spa Assistant handles requests even when the spa reception desk is unstaffed. Appointments are processed automatically.

When leaving the building, guests settle any outstanding bills on their own at the self-service payment kiosk. This eliminates wait times at the front desk, creating a seamless digital process from ticket purchase to check-out.

What are the costs?

The cost depends on the model you choose and the scope of services you want.

There are two models to choose from. With the license model, the software is installed on your own IT infrastructure. With the cloud model, you access the software via the internet. Access to the cloud model is provided through TAC|One Access. Login is protected by multi-factor authentication.

Both models can be adapted to the size and growth of your business.

Relieved
Staff

It is well-suited for spas, thermal baths, swimming pools, fitness centers, and golf courses.
The system allows you to centrally manage treatments, classes, packages, and golf courses. When used in combination with the TAC POS system, billing is simple and transparent.

Guest (CRM, PMS)
Organisation (Access Control, ERP, Backoffice)
Finance (Accounting, Credit Card, POS, Fiscal)
Marketing & Sales (Digital Signage, Loyalty, IPTV)
Mobile & Web (Mobile Apps, Web Payment, Webshop)
Health (Health Insurance)

less administrative work
automated processes
fewer sources of error
more time for guests

The user interface is intuitive and designed with practicality in mind.
In addition, structured support is available. The trained support team is available around the clock via phone, email, or the customer portal. Inquiries are centrally documented and handled in a traceable manner.